DCA provides a fully integrated solution to you as a publisher, by combining our Subscription Management database system Subs Plus, with DCA’s magazine customer service experts in our subscription call centre. The relationship is also supported by a dedicated account management team, anticipating your needs and supporting your subscription and customer communication strategies.

DCA will handle all subscriptions and renewals coming in by telephone, IVR, fax, mail, website and email, co-ordinate your renewal letters and reminders, direct mail campaigns, magazine and merchandise order fulfilment and dispatch, payments processing, customer phone enquiries and complaints handling and end-of-month or ad hoc reporting.

You can gain access to the Subs Plus database through an active VPN (Virtual Private Network) link, allowing you instant reporting facilities for prompt decision making.