Features

Many publishers are realising the value of having our magazine customer service experts at DCA perform their subscription management for them. We have the knowledge and technical skills to handle the most complicated of subscribers, making every effort to retain them as well as making your database grow.

DCA offers advice on how to increase your subscriber base through direct marketing, better offers and creative concepts, providing total customer, subscriptions and payment management.

Our Customer Service team is highly trained, efficient and courteous and will ensure a seamless service between your publication and your subscribers.

Outsourcing with Subs Plus reduces your staffing costs and gives your subscribers and members the very best quality customer service.

Call DCA for a complete demonstration on how Subs Plus outsourced can improve your subscriber management.

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Benefits

Using the Subs Plus outsourcing option at DCA you will be guaranteed experienced customer service staff who are fully trained on all aspects of subscriptions and a high quality telephone service.

You will be able to focus on your core business without having to deal with recruitment, training or HR issues.

You will also save on costs by not adding headcount or increasing staff overheads, capital equipment and software expenditure.

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Customer Relationship Capabilities

Inbound:

• Customer Sales/Service
• Subscription Management
• Membership Management
• Information Requests
• Help Desk
• Broadcast Advertising Response
• Crisis Line Response
• Payment Processing
• Event Management.

Outbound:

• Market Research
• List Development and Cleansing
• Customer Satisfaction
• Customer Activation
• Customer Retention
• Lead Generation
• List Qualification
• Event Booking.

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